Returns Policy

At our Spare Parts & Accessories Store, we strive for your complete satisfaction. This policy outlines the conditions under which returns will be accepted for items purchased from our store.

Eligibility for returns

To be eligible for a return, your item must meet the following criteria;

• Proof of purchase: A valid receipt or proof of purhase is required for all returns.
• Original Condition: The item must be unused, undamaged, and in it's original packaging with all tags, labes and protective seals intact.
• Time Limit: Returns must be initiated within 14 days of the original puchase date.

Non-Returnable Items

The following items are generally not eligible for return;

• Used or Installed Parts: Once a part has been used, installed, or shows signs of wear, it cannot be returned.
• Damaged Items Due to Misuse: Items damaged as a result of improper installation, misuse, neglect, or accident are not eligible for return.
• Electrical Components: Due to the sensitive nature of electrical components, these items are typically non-returnable once opened or installed, unless proven to be defective at the time of purchase.,/li>
• Special Order Items: Items specifically ordered for a customer and not part of our regular stock may not be returnable. Any exceptions will be at the discretion of store management.
• Clearance or Final Sale Items: Items purchased during a clearance sale or marked as "final sale" are non-returnable.

Return Process

To initiate a return, please follow these steps;

• Contact Us: Bring the item(s) you wish to return, along with your proof of purchase, to our store. Our staff will assist you with the return process.
• Inspection: Our team will inspect the item(s) to ensure they meet the eligibility criteria outlined above.

Resolution:

• Refunds: If the return is approved, a refund will be issued to the original form of payment within 7-10 business days.
• Exchanges: If you prefer an exchange, we will assist you in finding a suitable replacement, subject to availability.
• Store Credit: In some cases, a store credit may be offered at our discretion.

Defective Items

If an item is found to be defective at the time of purchase, please contact us immediately. We will work with you to resolve the issue, which may include a replacement, refund, or repair, subject to manufacturer warranty and our inspection.

Shipping Costs for Returns

• Customer Responsibility: Unless the return is due to our error or a defective product, the customer is responsible for any shipping costs associated with returning the item(s).
• Our Error/Defective Product: If the return is a result of our error (e.g., wrong item shipped) or a confirmed defective product, we will cover the return shipping costs.

Restocking Fee Policy

This document outlines the restocking fee policy for returns of spare parts and accessories purchased from our store. This policy is designed to cover the costs associated with processing returns, inspecting items, and returning them to inventory.

Policy Overview

A restocking fee will be applied to certain returned items to offset the expenses incurred during the return process. This fee helps us maintain competitive pricing and efficient operations.

When a Restocking Fee Applies

A restocking fee will apply in the following situations;

• Non-defective Returns: For items returned that are not defective, damaged, or incorrect as a result of our error.
• Opened Packaging: If the original packaging has been opened, even if the item itself is unused.
• Special Order Items: Items that were specially ordered for a customer and are not part of our regular stock.

Returns After a Specific Period;

Returns initiated beyond a certain timeframe from the date of purchase (e.g., 14 days), even if they meet other return criteria.

When a Restocking Fee Does Not Apply

No restocking fee will be applied in the following circumstances;

• Defective or Damaged Items: If the item is defective, damaged, or otherwise not functioning as intended upon arrival.
• Incorrect Items Shipped: If the wrong item was shipped to the customer due to our error.
• Our Error: Any return that is a direct result of an error on our part.
• Unopened and Undamaged Packaging: If the item is returned in its original, unopened, and undamaged packaging, and is in new, resellable condition.
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Restocking Fee Structure

The restocking fee will be a percentage of the item's original purchase price. The specific percentage may vary based on the item type and condition of the returned goods.